Returns & Satisfaction

You approve the finished artwork before you pay. Everything personalized on this site is built in your browser — the preview you see is the piece you get. That is why custom and downloadable pieces are not returnable once the file is delivered or the print goes into production: there is nothing to resell, and there is nothing you hadn’t already seen.

What we do cover on a personalized piece

We remake it or refund it, our choice of the two and at no cost to you, if:

• the printed piece arrives damaged, defective, or with a printing fault;
• what arrived is materially different from the preview you approved;
• the package never arrives, or is lost in transit;
• a download file is corrupted, unreadable, or never reached you.

Write to us within 30 days of delivery (or of purchase, for a download) at 954-588-7564 or through Contact us, with a photo if the piece arrived damaged. You do not need to ship a damaged print back to us.

What we don’t cover, and why we say it plainly

A change of mind about the design, a typo you entered and approved in the preview, the wrong date or the wrong city, or a print size you decided you don’t like. Those are not defects — they are the piece you asked for. If you made a mistake in your own text, call us anyway: we are not going to fight over a $14.95 file, but it is a favor and not a right, and we would rather promise less and do more than the other way around.

Digital downloads are licensed to you for personal use and are not resold, shared or redistributed. Nothing here limits your rights under Florida and U.S. consumer law.

Items sold by third-party vendors: 30 days, backed by Adonait

Some physical items on this platform are sold by independent vendors (including the ones listed on our golf, marine and pets sites and bought here). For those, you have 30 days from delivery to return the item for a refund, and that guarantee is ours, not the vendor’s — it applies even if the vendor’s own policy is shorter.

We can guarantee it because the money does not go straight to the vendor: Adonait holds the vendor’s share in escrow until your 30-day window closes with no open claim. If you request a return in time, the funds are still with us, so your refund does not depend on the vendor agreeing to send money back. Start one at Start a return with your order number and the email you used at checkout. If the item arrived damaged, defective or materially different from its listing, we also cover return shipping; for a change-of-mind return the item must be unused and in its original packaging and return shipping is at your cost. Perishable and hygiene-sealed items are excluded once opened.

Who you are buying from

Personalized and printable pieces are designed and sold by Adonait Business LLC; framed prints are produced and shipped for us by our print partner, and we answer for them. Third-party items are sold by the vendor, who ships them and is the seller of record; Adonait operates the platform, processes the payment, and decides the claim under the policy above.

Questions

954-588-7564 · Contact us. See also our Shipping and Terms.