Returns & Buyer Protection

You have 30 days from delivery to return any physical item for a refund. This is a marketplace-wide guarantee from Adonait. It applies to every vendor on this site, and it applies even if an individual vendor’s own policy is shorter.

How we can guarantee it

When you pay, the money does not go straight to the vendor. Adonait holds the vendor’s share in escrow until your 30-day window has closed with no open claim. If you request a return in time, the funds are still with us — so the refund does not depend on the vendor agreeing to send money back.

How to start a return

Go to Start a return and enter your order number and the email you used at checkout, or call us at 954-588-7564. Tell us what’s wrong — you do not need the vendor’s permission to open the claim.

What you get back

Approved refunds are issued to your original payment method through Stripe, normally within 5–10 business days of the returned item being received or the claim being resolved in your favor. If the item arrived damaged, defective, or materially different from its listing, we also cover the return shipping. For a change-of-mind return, the item must be unused and in its original packaging, and return shipping is at your cost.

Items this does not cover

Digital downloads and custom or personalized products (made or printed to your order) are excluded once the file has been delivered or production has started, because they cannot be resold. Perishable and hygiene-sealed items are excluded once opened. Any other exclusion has to be stated on the product page before you buy — if it isn’t there, it doesn’t apply to you.

Item never arrived

If a package is lost or never shows up, open a claim the same way. Vendor payouts are held in escrow, so a missing delivery is refunded in full — including shipping.

Adonait’s role

Adonait operates the marketplace and processes the payment; the vendor is the seller of record and ships the item. Adonait is not the manufacturer and gives no product warranty beyond this policy and your rights under Florida and U.S. consumer law. What we do commit to is the refund itself: we hold the funds, we decide the claim, and we do not need the vendor’s approval to return your money.

Questions

954-588-7564 · Contact us. See also our Shipping and Terms.