Refund Policy

Vendor-set policies

Because every item is sold by an independent third-party Vendor, refund and return terms are set by each Vendor. The Vendor’s stated policy for a product governs that purchase.

How to request a refund or return

Contact us with your order number and the reason for your request. We will forward it to the Vendor and help coordinate. Approved refunds are issued to your original payment method via Stripe.

Non-returnable items

Custom, made-to-order, clearance, and certain hygiene-related items may be non-returnable, as indicated by the Vendor.

Adonait’s role

Adonait facilitates communication and payment but is not the seller and does not guarantee any refund, replacement, or return. Any refund of the product price is subject to Vendor approval.